endobj /CropBox [0 0 612 792] /Contents [202 0 R 203 0 R 204 0 R] /Parent 10 0 R The consumer signed a settlement agreement requiring significant monthly payments, which the consumer understood would come from his account with Defendants. In its client retainer agreement, Monarch explains that bankruptcy is another option but discourages that option by stating that it will be reflected as a permanent record on a Clients credit report for up to 10 years.. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. When, as is often the case, Defendants fail to refer the case to an outside lawyer, Defendants have refused to provide any representation. /Type /Page /Annots [] From 2013 to 2014 he pled guilty to state criminal charges and settled with the Financial Industry Regulatory Authority (FINRA)s disciplinary body for creating ATM cards and withdrawing money from client accounts without authorization. WebMonarch Legal has completely shut me down. 8 0 obj /Annots [] Consumers who receive deceptive and inaccurate information from Strategic are unable to report that conduct to any attorney regulatory bodies because the employees are not lawyers. endobj Despite the overwhelmingly negative reviews, Defendants quote five positive consumer reviews in an advertising brochure titled: Reducing Your Debt & Restoring Stability to Your Life: A Welcome Guide to a Fresh Start. These comments are quoted to Vanessa R., Richard D., Jack F., Amanda G., and Nick L. On information and belief, these five reviews are fake. >> Monarch tells prospective consumers that its client services team (which, in reality, consists of Strategic employees located in another state) will assist [customers] in arranging to speak with an attorney to provide legal advice or respond to legal questions. On information and belief, Defendants find program participants by engaging in telemarketing, and Monarch outsources this telemarketing to Strategic Financial Solutions and related entities. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. /CropBox [0 0 612 792] /Rotate 0 The DSCPA excludes from regulation the services of an attorney engaged in the practice of law. 225 ILCS 429/10. /Rotate 0 /MediaBox [0 0 612 792] << However, in at least one example the City has seen, Defendants recorded blatantly incorrect information about consumers expenses to justify high monthly payments. endobj Consumers reported not understanding the terms of the program after these short appointments. /CropBox [0 0 612 792] >> /Annots [] /Resources 165 0 R Defendants Trick Consumers into Believing that Attorneys Will Negotiate their Debt Settlements, When that Work is Actually Performed by Non-Lawyer Contractors. /Rotate 0 When Defendants do negotiate a settlement payment plan, those payments typically last for many months, and for each payment Defendants charge the consumer an extra $10 (Settlement Payment Fees). [email protected]. Regardless of how many times I have told your representatives over the phone to call Monarch Legal Group at 877-450-8853, they keep calling me and my wife. By clicking the I AGREE button below, you authorize Monarch Legal Group, LLC to contact you (including using autodialers, automated text and pre-recorded messages) via your telephone, cellphone, mobile device (including SMS and MMS) and email, even if your telephone number is currently listed on any state, federal or company's Do Not Call list. WebYour experience matters. << /Parent 12 0 R b. Don't have an account? 6 0 obj /Contents [262 0 R 263 0 R 264 0 R] endobj Our records indicate the company failed to respond to the one complaint brought to its attention. << Whether youre dealing with threats of foreclosure, wage garnishment, creditor harassment or excessive debt, the experienced team at Monarch Legal Group can help you get your finances back on track.

Private Landlords That Accept Section 8 Near Me, Sandestin Conference Schedule, Articles M